FAQ Display

FAQ

How do I place an order? What is the best file format?

Each file and each project is unique and can be best managed when you've had the opportunity to discuss the project with us before you proceed. We are here to help you achieve the best possible result and like to think of our studio as an extension of your design studio. We will take the time to understand your project as well as your expectations and will personally walk you through the steps you'll take to get the design to us. Some projects may require a little more work than others, but we'll do our best to provide you with clear information, an accurate quote and fast turn-around.

Designs can be submitted as RGB Tiff files at 180 - 300 dpi in either PC or MAC format with no image compression.

In Photoshop under the Edit command, go to Assign Profile and select Adobe RGB rather than sRGB. This will help to optimize the color range we get during printing.

We understand that your file size may be quite large and we can assist you with the actual file formatting at the time you're ready to send your files. In many instances, we can be on the phone together while you make these last adjustments to the image file.

Flat images are best saved in index mode while continuous tone and photographic images are best saved in RGB mode. In Photoshop under the Image menu, go to Mode and select either Indexed Color or RGB.

Your designs can be submitted on a CDRom or can be uploaded to our FTP site.

We suggest that you speak to a representative before uploading your design so that we can have a good understanding of what you're trying to achieve and whether or not you will require any additional design work or color services.

What is the minimum order?

For Sample Printing
1 Swatch
1 Fat Quarter
1/2 Yard

For Production Yardage
1 Swatch
1 Fat Quarter
1/2 Yard

Sample Printing vs. Production Yardage: What is the difference?

Sample Prints cannot be washed. We suggest using them for strike-offs, prototypes, and textile croquis. These prints can be used to create garment or product samples for sales or photo-shoot purposes. The turnaround time is relatively short, and the process is affordable. Sample Prints do not have to go through any post production process and can simply be packaged up and mailed to you shortly after printing.

Production Yardage is just that; production quality printed fabric. It can be washed or dry-cleaned. Use Production Yardage for short production runs or as custom printed yardage for apparel or interiors. This process takes a bit longer than that for Sample Prints. We will put your Production Yardage through a finishing process to ensure that the results are in fact, permanent.

Please call us to discuss your project.

What is the turn-around time?

We will make every effort to handle your file as quickly as possible. Some files will require more work than others before we actually go to print. You should allow 1 - 2 weeks for Sample Prints while we recommend 2 -3 weeks for Production Yardage. Of course, we will do what we can should you require something more quickly. We do prefer to take the time needed to ensure good results and find that rushing a project can compromise the results, so whenever possible, please allow enough time. Working with us ahead of time to prepare your files can also eliminate problems while your project is underway.

Once we have the project clearly understood we can give you a more accurate idea of how long things will take and when you can expect to receive the goods.

Do my designs need to be saved in repeat?

If you will be printing yardage to create garments or for home furnishings like draperies, the design will need to be put into repeat. If you just need us to print swatches or strike-offs a repeat may not be necessary. Please call or email us to discuss your project.

What are my fabric choices and widths?

Cottons
10 oz. Cotton Canvas, up to 59" wide
6.5 oz. Cotton Twill, up to 59" wide
Cotton Percale, up to 60" wide
Cotton Sateen, up to 62"
Cotton Lawn, up to 60" wide

Linens
5.5 oz. Belgian Linen, up to 60" wide

Silks
19mm Chinese Dupioni, up to 44" wide
16mm Crepe de Chine, up to 44" wide
14mm Silk Twill, up to 44" wide
12mm Habotai, up to 44" wide

If you would like a specific fabric that you don’t see listed, please ask us about it. We may be able to accommodate your request.

How do I make sure I get the colors I want?

With every project, we recommend a trial swatch print so that we create a baseline to make any adjustments to get the best result for the final printing. Yes, this will take a little longer, but we feel that it will give us the best opportunity to make sure we are getting optimum results. During a phone or email consultation with us after you receive your swatch, we can determine whether or not your file will require further color adjustment before we go to final printing. Either we can take on the adjustments or you can make adjustments on your end. We do charge a fee for further file handling - please consult our pricing guidelines for a better understanding of what this will run on a per file or per color basis.

What is the cost?

Price can vary based on the project, for specific information visit our PRICING page or call our office to speak to us directly

How is Bergamot Studio different from other digital fabric printers like Spoonflower?

We are a full-service textile design and digital printing studio. We can help you develop your designs, create colorways, repeats, and print strike-offs and yardage. Unlike other digital fabric printing companies, our service is not automated. When you work with us, you will be working directly with a person who will help you to achieve your printing vision. Please call or email us to discuss your project.